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Registration FAQ

Why should I register?

Registering provides many benefits. Through your account page, created upon completed registration, you will be able to keep track of past orders and pending shipments. Tracking information for open orders will be available along with invoices for all orders you may have placed in the past. Reordering is also now easier than ever with the option to duplicate a past order. You can even modify the shipping and billing information on the duplicate order in the event that you need to ship the same products to multiple users.

Any open quotes you may have will also be stored in your account information, allowing you to easily keep track of pricing and open requests. You will also be able to order straight from a quote by clicking the Buy Now button.

You will have the ability to store billing and shipping information, so you only have to enter it once, saving you time for all your future orders. Any credit card information that you choose to store is safely secured and encrypted. You can enter and store multiple shipping addresses for destinations around the world.

Any applicable software downloads will now be stored in one easy to find location in your account. Purchase a product and the corresponding software will be suggested to you upon checkout. This means no more searching for the right software.

What personal information about customers does Total Phase gather?

Total Phase collects personal information when you register with Total Phase, when you use Total Phase products or services, when you visit Total Phase pages or the pages of certain Total Phase partners, and when you enter promotions or sweepstakes. Total Phase may combine information about you that we have with information we obtain from business partners or other companies.

When you register we ask for information such as your name, email address, physical address, and company affiliation. When you register with Total Phase and sign in to our services, you are not anonymous to us. Total Phase automatically receives and records information from your computer and browser, including your IP address, Total Phase cookie information, software and hardware attributes, and the page you request.

How do you protect my information?

We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. Total Phase protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and is fully PCI compliant. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

How does Total Phase use the information it gathers?

Total Phase uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

What about cookies?

Total Phase may set and access Total Phase cookies on your computer. Total Phase uses web beacons to access Total Phase cookies inside and outside our network of web sites and in connection with Total Phase products and services.

Does Total Phase share the information it receives?

Total Phase does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • We transfer information about you if Total Phase is acquired by or merged with another company. In this event, Total Phase will notify you before information about you is transferred and becomes subject to a different privacy policy.