Return Policy – Total Phase
Return Policy

Return Policy for Defective Products

If your product is defective, we will replace the product with an even exchange of the same item, subject to in-stock availability. Replacement items ship the same day the defective item is received and inspected by our Returns Department. Custom orders and products designated as "all sales final", "no returns" or of similar language may not be returned.

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 1 year of your original invoice date. RMAs expire 15 days after they are issued and cannot be extended or re-issued.

All returned products must be 100% complete in original packaging and in resalable condition. Please pack the product inside its original box along with any accessory such as manual, CD, registration card, etc., then carefully pack the original box within a shippable box. Do not use the product original box as the shipping box. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. A copy of the original Invoice is required on all Returns.

Request RMA

Return Policy for Non-Defective Products

Total Phase, Inc. (Total Phase) will accept back any non-defective or unopened products for credit or refund as long as the products are in re-sellable condition: complete in its original box, with all manuals, documentation, cables, blank warranty card, accessories, all software, and within 30 days from date of invoice.

All returns are subject to a 10% restocking fee. Total Phase will not credit shipping and handling fees. The customer is responsible for the return shipping cost to Total Phase. All products must have a Return Merchandise Authorization (RMA) number prior to return, Total Phase will not accept any product for return without a RMA number. All products returned are subject to Total Phase restrictions.

All returned products must be 100% complete in original packaging and in resalable condition. Please pack the product inside its original box along with any accessory such as manual, CD, registration card, etc., then carefully pack the original box within a shippable box. Do not use the original product box as the shipping box. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. A copy of the original Invoice is required on all Returns.

Request RMA

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