The Promira Serial Platform is designed so that its internal firmware (FW) can be upgraded by the user, thereby allowing the inclusion of any performance enhancements or critical fixes available after the receipt of the device.

The Promira Firmware Update (specific to your OS) offers a one-step guided process that will help you update your Firmware.

We support:

Windows 7, 8, 8.1, 10
Mac OS 10.5 - 10.12
Ubuntu 12.04 LTS, 14.04 LTS, 16.04 LTS

Additional information is contained in the readme file.

Instructions for completing the firmware update can be found in Section 6.1 of the Promira Serial Platform System User Manual.

Login is required for all software downloads. If you do not already have an account, you will be prompted to create an account before your download commences.

Note: Future versions of the Promira Firmware (after v2019-04-23) will not be compatible with API versions older than v1.40. We encourage all customers using the API to upgrade to the latest API v1.4 to maintain compatibility with future firmware releases.