This article is about Total Phase software – but the suggestions can apply to any installation. Normally, installing software is a simple job, but sometimes it doesn’t work properly. For example, the driver installer program does not finish the installation process; the installer program hangs and shows the status "Removing phantom devices".
How can you fix it?In short – uninstall and reinstall.
Here is a summary:
For details, please refer to the Knowledge Base article Driver Installer Stuck at: 'Removing phantom devices'. This should resolve the installation issue, but if you still have difficulty, open a support ticket and include all details about the installation including any messages that occurred.
How do you prevent this issue?
Have any questions? Email us at sales@totalphase.com, or if you already own one of our devices and have a technical question, please submit a request for technical support.