Question from the Customer:

I am using the Komodo CAN Solo Interface with Komodo GUI Software to run a CAN module from a Linux host system. I am sending data through the General CAN Mode.  My concern is when reviewing the data log 3 out of 8 bytes of data at the receiving end are masked.

For example, if I intend to send deadbeef55667788, the C...

Question from the Customer:

I recently purchased the Promira Serial Platform to replace the Aardvark I2C/SPI Host Adapter. I am trying to “hand over” the Aardvark Software API code to the Promira Software API I2C/SPI Active code.

At first, I tried using the Promira Aardvark Wrapper Software API to update the Aardvark I2C/SPI Host ...

Question from the Customer:

I understand the Cheetah SPI Host Adapter comes with the option of using either an external power supply or the Cheetah adapter (with power from the USB bus I assume) to drive the SPI output.

My question is about ground - if I am using an external power supply to drive the SPI device output, is the ground from the...

Question from the Customer:

I am looking for a USB Type-C cable functional tester – I need to analyze the performance of the cable per specifications as well as power delivery. What recommendations do you have?

Response from Technical Support:

Thanks for your question!  We recommend using two of our products: Advanced Cable Tester and USB Po...

Question from the Customer:

I am using the Beagle USB 480 Protocol Analyzer. I read through all the documentation, but could not find anything that fully explains how to enable triggers. Also, that feature is grayed out in the Data Center Software under Device Settings.

How do I enable the triggers? Also, can you tell me about the Digital I/O?

Question from the Customer:

I have been using the Beagle USB 12 Protocol Analyzer for MDIO monitoring. However, now I need something to actually drive the bus with transactions to the PHY/switch. MDIO and MDC are open-drain signals, so anything that works with I2C should also be able to provide MDIO.

My question, does Total Phase have a GPIO de...

Question from the Customer:

How do I use the Beagle USB 480 Protocol Analyzer with an Android device?

With my current settings, the Data Center Software is not recognizing my tablet as a host. I'm using an OTG cable to let the tablet know it is a host. Communication with my USB device also works. The tablet keeps showing “host disconnected”...

Question from the Customer:

I have been using the Aardvark I2C/SPI Host Adapter with the Control Center Serial Software in batch mode. With the current project, I need to read/write several I2C EEPROMs, STMicro EEPROM M24C02-W, so I switched over to Flash Center Software for its speed in programming devices.

So far, with Flash Center Software, ...

Question from the Customer:

I am using the Cheetah Host Adapter with the Flash Center Software, and I am working with a Micron MT25QL512 SPI Flash device. I am following the instructions to add a new device via an XML file. However, when I try to import that file, the following error is displayed:

About my setup:

The device is powered inde...

Question from the Customer:

We need to check if the Power Delivery Object (PDO) is correct on the factory side. To do so, we are planning to run tests by switching PDOs and then check if our Type-C docking station can switch to different voltage levels: 5V, 9V, 15V, and 20V. Can the USB Power Delivery Analyzer support this?  Here are the detai...