Contacting the Support Team

If you have support-related questions, email us at support@totalphase.com.

To help us answer your questions as quickly as possible, please include the following information in your email.

1. If possible, please send us a rough schematic and timing diagram that demonstrates the problem you are experiencing.
2. Information about your board.
   • Voltage levels?
   • What devices are under test (part number, etc.)?
   • How is the Total Phase adapter connected to your target?
   • If you are using an I2C bus, who is providing the pullup resistors?
   • If you are monitoring an I2C bus, what is the bitrate of the communcation on the bus?
   • If you are using an SPI bus, do you have weak pullup resistors on all the relevant lines?
   • Is the Total Phase adapter providing target power for your downstream target?
3. Host PC System
   • What operating system are you using?
   • What version of the Total Phase adapter are you using (hardware, software and firmware)?
   • How are you accessing your board?
     • Control Center™ Software?
     • LabView?
     • custom code (C, Python, VB)?
4. How are you using the Total Phase adapter?
   • Passive monitor?
   • As an I2C device (master or slave)?
   • As an SPI device (master or slave)?
   • Are there multiple masters on the bus?
   • Can you outline the sequence of events?
5. Do you have a known good I2C/SPI slave device? Do you have an Activity Board?

Most problems are resolved within one business day.

Please include your phone number and the best times to contact you, in case a more in-depth analysis is required.